Shipping policy

At Shadow Lens, we strive to provide you with quality products at the best prices. Since we work with global suppliers, shipping times may vary depending on your location.

1. Order Processing & Shipping Times

  • Orders are processed within 1-5 business days after payment confirmation.
  • Shipping times depend on the product and destination:

2. Shipping Costs

  • We offer free standard shipping on all orders.

3. Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • Tracking updates may take 3-7 business days to appear.

4. Delayed or Lost Orders

  • If your order has not arrived , please contact us at shadowlens7@gmail.com, and we will assist you in resolving the issue.
  • If your package is confirmed lost, we will offer a replacement or refund.

5. Address Issues & Non-Delivery

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to the wrong address due to input errors.
  • If an order is returned due to an incorrect address, we may charge a re-shipping fee.

For any shipping-related questions, feel free to contact us at shadowlens7@gmail.com.

Privacy policy

 

 

 

At Shadow Lens, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase our adjustable lens sunglasses.

1. Information We Collect

When you visit our store or make a purchase, we may collect the following information:

  • Personal Information: Name, email address, shipping address, phone number, and payment information.
  • Order Information: Products purchased, order history, and transaction details.
  • Technical Information: IP address, browser type, and device information collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Send order updates and promotional offers (with your consent).
  • Improve our website, products, and services.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Payment processors, shipping carriers, and email marketing platforms.
  • Legal Authorities: If required by law or to protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of marketing emails (via the unsubscribe link).
  • Withdraw consent for data processing, where applicable.

6. Cookies

We use cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically for any changes.

Refund policy

At Shadow Lens, we want you to be fully satisfied with your purchase. If you are not happy with your adjustable lens sunglasses, we are here to help.

1. Returns

  • You may return items within 30 days of delivery.
  • To be eligible for a return, items must be:

How to Initiate a Return:

  1. Email us at shadowslens7@gmail.com with your order number and reason for return.
  2. We will provide you with return instructions and a shipping address.
  3. You are responsible for return shipping costs unless the item is defective or incorrect.

2. Refunds

  • Once we receive and inspect your return, we will notify you via email about the status of your refund.
  • If approved, refunds will be processed to your original payment method within 5-7 business days.
  • Original shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at shadowslens7@gmail.com within 7 days of receiving your order.

4. Non-Returnable Items

  • Gift cards
  • Items marked as final sale
  • Products returned after 30 days from delivery

5. Late or Missing Refunds

  • If you have not received your refund within 7 business days, please:

6. Contact Us

If you have any questions , reach out to us at:
📧 Email: shadowslens7@gmail.com

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